PingPong has a Payment Institution (PI) license from the government of Luxembourg and is registered with the Financial Crimes Enforcement Network (FinCEN). We’ve transferred more than 1 billion in payments for over 40,000 e-commerce merchants worldwide.
If your store is closed, PingPong will suspend your payment options for safety. You’ll still be able to see your available funds for withdrawal, but you won’t be able to withdraw these funds until you contact customer service. Not to worry! We just need to verify your account, which usually only takes a day or less.
You can only make withdrawals from your PingPong account on business days (Mon-Fri) and non-bank holidays.
Amazon’s payment schedule is set by the Amazon platform, so cross-border payments with PingPong are as fast as or faster than any other cross-border payment solution.
You can log in at any time to check the status of your payment and see the expected payment date. Once Amazon has begun the transfer, it typically takes between 3-5 days before these funds can be withdrawn from your PingPong account.
Your incoming funds are the total amount of funds currently being transferred from Amazon to your PingPong account. Transfers typically take 3-5 days before the funds are available for withdrawal from your PingPong account to your personal bank account.
Once you’ve logged into your PingPong account, click on the Store Management page, where each of your stores will be listed. Click Details under the Operation column to find your bank account number.
Don’t see the question you’re looking for?
Get in touch! We’re happy to help. Send us your cross-border payment question, or call 1-800-384-5729