PingPong Australia

Mana is a member of the Australian Financial Complaints Authority (“AFCA”). If you have a complaint regarding the provision of financial services to you, you should take the following action:

Contact us at +61 431 985 192 during business hours and ask to speak to our customer support staff.  If, after speaking to our customer support staff, your complaint is not resolved within 21 days, please put your complaint in writing and send it to us via email at AUCompliance@pingpongx.com

While every endeavor will be made to resolve the matter promptly and impartially, if you are not satisfied with how your complaint is dealt with, you can elect to refer the matter, free of charge, to AFCA. AFCA can be contacted at:

Australian Financial Complaints Authority ABN 67 131 124 448          
Mail: GPO Box 3, Melbourne VIC 3001; Phone: 1800 931 678          
Email: info@afca.org.au

Alternatively, other matters can be referred to the industry regulator, the Australian Securities and Investments Commission (ASIC) on free-call 1-300-300-630 or visit the website www.asic.gov.au